Proctoring Online In-School CLT

Standardized exams are often the cause of much anxiety, which is why we encourage you and your students to be as familiar with the platform and instructions as possible before test day.

We recommend the following:

Review the Proctor Script [October 2025 Revision] before test day. Proctors must have this script printed or on a device for test day. Read this document before testing and contact CLT with any questions that arise—preferably by live chat via our website. The video below includes a walkthrough of the Proctor Script.

Look at the general schedule for the test (which can be seen below) and familiarize yourself with the time for each section and when breaks are permitted. Please note that the schedule assumes students have logged in and completed their profiles prior to test day.
We also recommend that you review the Test Administration Manual before test day as well. This document contains more details about the exam itself and the proctor requirements.

Before test day, tell your students to:

Log into their accounts. Login issues are some of the most common on test day. If students are able to log in with their email and password before the exam, most login issues can be avoided. Students will also need to log in and complete their profiles PRIOR to test day. If students are not able to complete these steps before test day, please allow additional time for log in and account set up.
Take at least one practice exam. Taking practice exams can not only help students feel more comfortable with the interface, but it can also improve their scores. For more information on practice exams, see this page.

For more information on preparing for the exam, see below.

CLT has introduced an in school timer! Please see this video for more information on what that looks like.

If you encounter any issues:

We are here to support you! First, check the troubleshooting guide, FAQs, and Administration Manual. Second, contact your testing coordinator. If they are not available or cannot help, the best way to reach us is via the chat feature found in the lower right corner of our website. We provide live support from 7am - 5pm ET on CLT/CLT10 test days. We are happy to help! You can also call us, however, our live chat system is the fastest way to receive assistance.

Proctors should ensure compliance with all testing rules in their room. This includes, but is not limited to, the following responsibilities:

Schools should begin their tests between 7–11 am and all testers should test simultaneously. Staggering administrations for groups is not permitted.
One proctor should monitor no more than 20 students and should not be related to any of the students they are proctoring. All proctors must be 21 or older.
Proctors must monitor student screens and desks at all times. Students should be seated 4 feet apart (measured from test to test) and all face the same direction.
Students should test in a separate room if they arrive late or have CLT-approved accommodations. Additional rooms and proctors should be secured if the testing space cannot accommodate the number of students while upholding these rules.
If a student experiences a technical problem while testing that hinders their access to the test, please record the time and reach out to CLT via live chat for assistance with restoring the timer.
Ensure that no student has access to any of the following: phones (must be turned off and out of reach), calculators, smart watches, books, reference materials of any kind, or snacks (only permitted during their 10 minute break).

CLT has introduced a built in timer for the in school exam! Proctors should still keep track of time and only provide section access codes when it is time for all students to start the following section.

The exam has three sections, each with a different time.

Section 1 – Verbal Reasoning: 40 minutes
Section 2 – Grammar/Writing: 35 minutes
Ten Minute Break (Proctor Timed)
Section 3 – Quantitative Reasoning: 45 minutes

There is also a 10 minute break between sections 2 and 3. Aside from this, students cannot leave the testing room at any point. If a student must leave for an emergency, they may resume the exam with the other students when they return. In between sections, students should have a popup (like the one below) on the screen.

If you run into any issues or disruptions that affect the timing of the exam, please contact CLT's live test day chat support at cltexam.com.

Screenshot 2024-10-02 at 12.12.58 PM

There is an optional essay for the In-School exam. The testing coordinator at your school will inform you if your school is offering it for this test day. If your school is doing the essay, the proctor will need to time it.

Can students move on if they have finished a section early?

No, they cannot. Students are encouraged to use the full time and should not be given the section access code until it is time for all students in that room to start the relevant section.

You can quickly determine which section a student is on by looking at the color on the left side of the screen. See below:

colors!! (1)

Access Codes are emailed to school administrators. Do NOT give these out before the exam. If you do not have an administrator account with CLT, you will need to collect these codes from your test coordinator.

You will receive a set of three access codes:

1. Test Access Code: to start that test/enter section one.

2. Section 2 Code: to enter section two.

3. Section 3 Code: to enter section three.

Do not distribute all three of these to your students at once. These are designed to prevent students from moving ahead before their cohort. This is applicable to both the in-school CLT and CLT10 administration.

Below is a sample schedule for test day. All schools are now required to use LockDown Browser for the CLT! This will mean a few changes to the proctor role; these are detailed below. The school administration should have already ensured all student computers had LockDown installed and ready to go before the test.

If your school does not already have LockDown Browser installed, or it is not the most updated version, please talk to the test coordinator at your school and make these updates (see this page for instructions for installation). Students will not be able to test without LockDown Browser. If you have any issues, please see this page for troubleshooting assistance.

Once all students are in the classroom and ready to begin, they will then log into their CLT accounts where they will access their exams.

After the students are logged in, review each student's screen. Ensure the identity of the student matches the name on the dashboard. If you do not personally know a student, confirm their identity with a school or government issued I.D.

Once their profile is completed, the students will select the "Enter Test Access Code" button. This will launch LockDown Browser. They will need to select the "Enter Test Access Code" button again to see the box to input the designated code (you will receive this from your testing coordinator) when prompted by the proctor.

At the designated beginning points for the Grammar/Writing and Quantitative Reasoning sections, you will provide the students with the unique section codes to continue the exam.

For more information on proctor expectations, please see below.

There are two main reasons why a student would not be able to log in. The most common reason is incorrectly inputting their email address. If a student says their log in is not working, we recommend that you watch to make sure they are spelling their email correctly. Check for white spaces as well. An example of this would be:

wlkj124528@spcs.k12.fl.us
wlkj124527@spcs.k12.fl.us

The second common issue is choosing the "Sign Up" option instead of the "Log In" option on the log in page. Make sure students have clicked the option on the left.

log in

If a student cannot get the password for their account to work, they should use the "Don't remember your password?" button on the log in page. If they cannot receive the reset email, the testing coordinator at your school can change it. If the coordinator is not available, you can contact us via the live chat feature on our website and we can assist.

If you have administrator access: Please navigate to your administrator dashboard under Registrations. Select your test at the top right. Once you have your registrations pulled up, you can reset the password using the Reset Password button on the right.

Please note that you can only reset passwords for accounts that you have created. If the account was created by the user or CLT, our team will need to do it.

For bulk password resets, you can send a spreadsheet of the usernames and the desired passwords and CLT can do it for you. For a video explanation, please see: https://info.cltexam.com/administrator-video-guide-to-a-password-reset

If a student is on your roster but they do not see a test on their dashboard when they log in, they are most likely logged into the wrong account. If they are logged into the correct account and you still do not see an exam, see the "Need to Register Additional Students" paragraph below.

Many students have multiple accounts. They might be logging in using a personal email or a misspelled version of the correct address. Check to make sure the email they have logged in with is the exact same email they are registered under. Once they are logged in correctly, they should see the below image on their dashboard with the correct test date. Test on dashboard

Email verification is an optional step and will not impact your student’s experience on test day. We recommend it as a way of confirming that the student’s email account is correct and does not contain any typos. Students should also receive relevant test day emails to their emergency contact email address.

Need to Register Additional Students

If you discover on test day that additional students need to be registered, please talk to the testing coordinator at your school. They have the access to import additional students the day of the exam. If the coordinator is not available, please chat in to CLT.

If you have administrator access: You can access your roster in your administrator dashboard. Navigate to Registrations and pick the test from the drop down at the top right. Click on Download Active Roster to download a .csv of the student data displayed on the screen. Note: this roster does not contain student passwords. Passwords must be archived by the testing coordinator for future use when importing.

For more guidance on sign in issues or adding registrations, see the video below.

Computer Crashed or Student Exited Exam

If a student's computer crashes or they exit out of the exam, they will need to log back into their account and click "Start Test". Students may have to cycle through the test access codes in order to get back to the section they were on when their computer crashed or they exited the exam. It will initially appear as though all answers have been lost, but once the student selects "Populate My Answers", all of their previously selected answers should be brought back.

Proctors should record the time of the incident and reach out to CLT via live chat for assistance with adjusting the student's timer to compensate for the lost time. Proctors should also submit a Test Day Anomaly Report if any of these issues occur.

Internet Connection Lost

If a student loses internet connection during the test, the green checkmark on the left sidebar will change to a red exclamation point. It will not change back to a green checkmark until a new answer is selected while the device is connected. If a device loses internet connection, all the answers entered while the device had a connection are temporarily saved, but the device will still need to reconnect to the internet. If a test is submitted by a device that is not connected to the internet, the submission may fail and some or all answers may be lost.

As soon as you or a student notices that a device’s connection has failed, the student should stop the test and attempt to reconnect to the internet. Have the student make note of how much time they have in their current section. See here for how to resolve connection difficulties.

Once you believe the internet connection has been restored, test it by instructing the student to select a random answer to the next question. If connection has been properly restored, this will trigger the icon to change back to the green checkmark. Contact CLT support so the student's timer can be adjusted based on how much time they had left before the connection was lost.

Other Problems

Feel free to contact us via chat if an issue arises that you are unsure how to resolve. If you believe your student's timer needs to be adjusted, please contact our chat support so we can assist.

If you cannot access the chat: Discuss this issue with your IT team and make sure that they are not blocking any of our website’s urls (cltexam.com), or our chat provider (hubspot.com).

If you are still unable, try accessing the chat on your phone. If you are still encountering issues, reach out to us via phone.

For more guidance on any of the above issues, please watch the video below.

Congratulations! You have finished administering the In-School CLT. There is one form we will now ask you to fill out:

Post Test Survey: We would love to know about your testing experience and any feedback you would like to share.

If you encountered any anomalies during the exam, please also fill out the anomaly report. This report is only required if you experienced issues of any nature while testing.

CLT Test Day Anomaly Report: You will use this to report any anomalies that occurred during the exam and any students that violated testing rules.

How do I invalidate an exam?

In the unfortunate situation that a student's exam must be invalidated, you will use the Test Day Anomaly Report (linked above). You will include all information relevant to the invalidation, and then CLT will void the test.

When will the students get their scores?

Scores are released the Wednesday morning following the administration of the In-School exam. Specific score release dates can be found in the Test Dates & Deadlines Document.

Students will be able to see their exam scores by logging into their accounts. They can send these scores directly from their dashboard via the "Share" button under each test score.

How can I view students’ scores and analytics?

Log in to your CLT school administrator account to view scores and analytics. Select the appropriate test type and date to view scores and analytics for that test. Students can view their own scores by logging in to their CLT accounts.