Guide to CLT for
In-School Administration
Thank you for partnering with CLT to provide meaningful assessments for your students this academic year! We are grateful for your trust in our team and look forward to connecting with you in the coming weeks and months ahead.
This page provides a general reference for our CLT3-8, CLT10, and CLT testing procedures. It is not intended to replace our Test Administration Manuals, which provide comprehensive instructions for testing coordinators and proctors about administering the test.
For further CLT3-8 resources, see the testing resources on your CLT3-8 administrator dashboard. If you have submitted an order for CLT3-8 tests but do not yet have access to your administrator dashboard, CLT will reach out to you in the next few weeks with your credentials.
General
General Communication Policy
Please ensure that the following address is in your address book so that your email client does not flag our emails as spam or marketing.
It is CLT’s policy that we communicate all testing information to a single point of contact (testing coordinator) at the client school. We do not communicate with other stakeholders, such as accommodations managers or proctors, during the test preparation process. The role of delegating those various roles falls to the school’s designated testing coordinator.
CLT Points of Contact
- Sales and invoicing: for questions about ordering, invoices, and analytics, please contact your partnership director. See here for a list of our directors.
- School test administration support: for support with any operational questions related to test administration, please contact schoolsupport@cltexam.com
- Accommodations: cltaccommodations@cltexam.com
- CLT phone number: (443) 782-3733
We offer the CLT Suite in the following modes.
| Online, In School | Online, At Home, Parent Proctored | Online, At Home, Remotely Proctored | Paper, In School | |
|---|---|---|---|---|
| CLT | X | X | X | |
| CLT10 | X | X | X | |
| CLT3-8 | X | X | X |
The schedule of communication (see below) is identical for all of the different test types. There are significant differences in the registration deadlines (deadline to submit an order) between online and paper.
➡️ See the test dates and deadlines documents for our current set of offerings for the academic year 2024-2025, and speak with your partnership director to find out more about the specifics of different test modes.
First Steps
Please use the following order forms to order tests for your school. See the test dates and deadlines documents for our current set of offerings for the academic year 2024-2025.
The online exam order deadline is 4 weeks before the exam. The paper exam order deadline is 6 weeks before the exam. Please plan accordingly.
➡️Please note that, for CLT & CLT10, you must place an order before you import students into our system.
After you place your order, you will receive an invoice from Intuit QuickBooks. For any billing and invoicing questions, please contact your partnership director.
When you place an order for the first time, CLT will create an administrator account for the designated testing coordinator. By default, this is the person placing the order.
A CLT administrator account can be accessed by logging in at cltexam.com. It gives our partners the ability to:
- import students for CLT & CLT10 exams (see below for instructions)
- view analytics for past tests
- access testing resources
➡️You can request additional administrator accounts by emailing schoolsupport@cltexam.com.
Note: If you have submitted an order for CLT3-8 tests but do not yet have access to your administrator dashboard, CLT will reach out to you in the next few weeks with your credentials.
Pre-Test
CLT communicates directly with a testing coordinator point of contact at the school to distribute administration information and coordinate the details of test day.
- By default, the testing coordinator is the contact that filled out the order form. This role can be reassigned at any time by alerting your CLT partnership director.
-
You can request additional administrator accounts by emailing schoolsupport@cltexam.com.
See below for a generic schedule of communication.
- Emails will come from schoolsupport@cltexam.com
Note: We do not involve district contacts or proctors in the operational aspect of test administration. The testing coordinator is responsible for all internal communication, including parents and students.
- All accommodations requests must be submitted 4 weeks before the test date.
- For accommodations requests, the testing coordinator, or the party responsible for coordinating accommodations, will communicate separately with CLT’s accommodations department at cltaccommodations@cltexam.com.
- Review the CLT Accommodations Documentation Guidelines before submitting requests.
- Please see our Testing Accommodations page for information on how to submit accommodation requests for each student.
- For ELL accommodations for students testing in school, please see this document.
Note: CLT3-8 students do not need to apply for accommodations. Administer accommodations according to your usual practice in the classroom.
To register a student for a particular exam, an administrator must import a spreadsheet of student emails. If a student does not already have an account, this action will create one for them in our system.
➡️ See the student import instructions for administrators for specific instructions.
The reason for importing students is because, in order to take a CLT10 or CLT exam, a student must have an account with CLT by means of an email address. Students will use this email address to access their CLT account on test day and their scores after the test.
Note: It is not necessary to import students for CLT3-8 exams.
- Review exam overviews (CLT3-8; CLT10; CLT) and share relevant information with proctors.
- If testing online, review Facility and Technical Requirements page to prepare for test day
- Check paper shipment to ensure all materials were received
- Read and share the appropriate administration manuals with proctors
- Communicate with parents/students about test day preparation/expectations
- If testing the CLT or CLT10 online, have students log into their accounts to troubleshoot login issues
Test Day
CLT will provide customer service on test day itself via phones and live chat on cltexam.com. Administrators and proctors should use the live chat for the quickest response. The customer service team prioritizes the chat on test day over phones or emails.
Test Day Support Hours
• CLT: 7AM - 5PM ET
• CLT10: 7AM - 6PM ET
• CLT3-8: 8AM - 3PM ET on weekdays
Post-Test
• In School Online (CLT10, CLT): the next Wednesday after the test.
• In School Online (CLT3-8): 2 business days after the test is submitted.
• Remotely Proctored (CLT): the third Wednesday after the test.
• In School Paper (CLT3-8, CLT10, CLT): 30 days after the receipt of answer sheets*.
*For answer sheet return instructions, please refer to your paper test administration manuals (linked above).
- For testing coordinators, score reports will be available directly via their administrator portal at cltexam.com on the day of score release.
- For CLT10 & CLT students, scores will be available directly via their student accounts on the day of score release.
- For CLT3-8 students, testing coordinators must send the students the URL to their individual analytics.
- Note: This process is being actively updated. Contact your partnership director for more information.
For help interpreting your scores and analytics, use the guides below. You are also welcome to set up an analytics call with your partnership director.
Test Deadlines & Communication Schedule
CLT10 & CLT Schedule:
| Time From Test | Day of Week | Item |
|---|---|---|
| Within 24-48h of placing order | Order confirmation & initial onboarding emails | |
| 8 weeks before | Monday | 1st instructional email |
| 6 weeks before | Monday | 2nd instructional email |
| 6 weeks before | Thursday | Print order deadline |
| 4 weeks before | Monday | 3rd instructional email |
| Exactly 4 weeks before | Accommodations deadline | |
| 4 weeks before | Thursday | Online order deadline |
| 2 weeks before | Wednesday | Student import deadline |
| 1 week before | Monday | 4th instructional email |
| 1 day before | Final instructional email | |
| 1 week after | Wednesday | Online test score release |
| 30 days after answer sheets are returned | Paper test score release |
Note that this is a generic schedule. For deadlines according to a specific test date and test mode, see the test dates and deadlines document.
CLT3-8 Schedule:
Currently, the CLT3-8 communication schedule follows the published deadlines (see the test dates and deadlines document). Informational emails regarding the CLT3-8 exams are sent at the beginning of the academic semester, one week before the testing window opens, at the beginning of the testing window, and on the final day of the testing window.
Customer Service Hours
Regular Business Hours
• 9AM - 5PM ET
Test Day Support Hours
• CLT: 7AM - 5PM ET
• CLT10: 7AM - 6PM ET
• CLT3-8: 8AM - 3PM ET on weekdays
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We are grateful for your partnership with CLT. If, at any time, you have questions about our testing procedures or need assistance, please do not hesitate to contact your partnership director or our school support team at schoolsupport@cltexam.com.
